If you recall, I posted a consumer alert on "The Tattler" this past week, when Palace Station (Las Vegas) was inclined to charge a Hotel guest resort fees at check-in in spite of the fact the fees were not openly (or clearly) disclosed on Expedia's (booking agent) web site.
Post:: 10/06/2009
http://ijulian.blogspot.com/2009/10/palace-stationvegas-hotel-in-thick-with.html
Today, there is a happy ending to the vacation drama!
Shortly after I published the post at this site, Palace Station management charged back and issued credit to the Hotel guest, with obvious apologies for the misunderstanding.
Yup!
The squeaky wheel gets the oil.
The Palace Station gets kudos for responding quickly and professionally to the issue in favor of guest satsifaction.
In addition, I should like to point out that the traveller was also thrilled with the reasonable-priced attractive lodging.
For four days the out-of-towner slept soundly on a comfy King Size bed.
And, the sumptuous room was not only elegantly decorated, but also included amenities such as steam iron, Internet access and wide-screen Television, for starters.
The suite was situated on the 1st floor on the picturesque courtyard, too.
"I just had to trot a few steps to take a dip in the pool or relax in the hot tub each evening."
The "Palace Station" Hotel & Casino is now the 1st recipient of the Tattler's golden "Seal Of Approval".
No comments:
Post a Comment