Everyone is a loser at Terribles!
They don't call Terribles Hotel & Casino (Las Vegas) Terribles for no good reason.
This place not only sucks, but openly engages in deceptive business practices.
In particular, the front desk staff place charges on customer debit and credit cards without full disclosure as required by law.
The highly irregular (illegal conduct) constitutes fraud, in fact.
For example, when a guest checked in at the front desk yesterday, a clerk requested a credit card on the grounds that she needed to take an imprint in the event there were any incidentals (phone calls, movie rentals, etc).
Understandable.
However, it was not until the next morning when the guest attempted to use their card, that they discovered (of their own accord quite by accident), that the dishonest front desk clerk actually charged the sum of $100.00 to the guests debit card without notice or warning.
The law requires that Hotels disclose charges and holds on funds for obvious reasons.
For starters, a tourist has a right to know when their accounts are being billed fees or funds are being held, so they have the option to book a room elsewhere if they do not agree with the Hotel's policy.
From a practical point of view, you'd think Hotel staff would be able to grasp the concept, especially in view of the fact the issue takes little common sense to fathom.
On occasion, if not a large percentage of the time, tourists are also budgeting their trips - and so - must keep track of funds expended to ensure that ends meet on their jaunts away from home.
When a Hotel like Terribles puts a hold on funds or bills charges without disclosure - the results can be a disaster to a traveller who is suddenly left in a lurch without funds for gas or for food - because of the unscupulous, dishonest, and fraudulent conduct of employees like those at Terribles.
Perhaps the individuals in question are just too stupid to figure it out for themselves - or just maybe - they don't give a da** about their clientele.
In spite of the obvious failures to disclose, which warranted immediate credit back without argument, Terribles staff proceeded to lie and distort the facts and give the hapless hotel guest the run-around while other patrons at the Hotel (and staff on the lobby floor and in the Casino) gazed on in total disbelief.
The exchange I witnessed dragged on for twenty or thirty minutes - and included a phone call to the bank - with a request that the credit be issued back right away.
During the course of that conversation on the telephone, the bank employee acknowledged that from her end the sum of $100.00 was posted as an actual charge (and was not just a hold on funds).
Of course, this information conflicted with the bold-faced statements of the manager, who alleged the $100.00 was just a hold on funds and not an actual charge (which would drop off eventually in 3-5 days).
In spite of that fact, the manager refused to issue a credit back for $100.00 right away, or reimburse the Hotel guest the sum of a hundred dollars cash-in-hand (although they were checking out and owed nothing).
Until the party asked the bank employee to put a supervisor on the line, that is.
At this juncture, the Hotel Manager and the Bank operator suddenly came to the conclusion that if Terribles charged the account $100.00 again - then issued a credit back for $100.00 right there on the spot - that the guest's original $100.00 would magically be credited back into the account at the stroke of midnight.
Say what?
If the account was already debited $100.00 - wouldn't another debit in the sum of $100.00 and a credit back for the sum of $100.00 - end up posting a remaining $100.00 debit on the account???
Someone's logic is off!
Now the guest has to cross their fingers and pray that what the manager alleges will magically transpire at tonight's witching hour will pan out according to plan.
Meanwhile, the guest is without the funds until the moolah mysteriously credits back to their account (if ever).
In addition to that bizarre scenario (which would never have gone down if the Hotel employee had of acted properly and within the full extent of the law) a guest encountered a frustrating situatiion when they checked into the same Hotel.
The reservation was promplty processed without any hitches at the front desk (or so they thought) - at which point - they shuffled off to their digs on the third floor to settle in.
About twenty minutes later, the desk clerk rang the individual up on the telephone, and asserted that the individual was booked into two separate rooms.
Huh?
When the guest noted that they only booked one room at the Hotel, the rude clerk got a little feisty with the tourist.
Well, you'd better call Expedia or Orbitz and sort it out, she harshly demanded.
Ah, suddenly a bell rang off in his head.
When the guest attempted to reserve the room earlier in the afternoon at Expedia, a pop-up message noted that the room could not booked at that time.
So, the anxious traveller surfed over to Orbitz, where a room was booked at Terribles for the same price without any problem.
In fact - in about two seconds flat - the room was booked, the credit card billed, and a confirmation e-mail zipped across the Internet to his e-mail box at Yahoo.
After a lengthly conversation with the front desk personnel - in which the hotel employee twisted and distorted the facts - a manager finally agreed to contact one of the companies to resolve the problem.
"But, we should approach Expedia, because Orbitz rarely ever gives credit back."
Well, that excuse didn't sit well with the guest; after all, Orbitz booked the room promplty and professionally.
Why should Orbitz ever lose business because management at Terribles doesn't like dealing with them?
When this was pointed out, the manager reluctantly followed through, and contacted expedia to try and get a credit back for the customer.
Imagine that, Expedia called the guest in their room, and took the stand that somehow the guest and the Hotel were at fault.
But, the guest stood their ground.
For starters, Expedia alleged onliine, that the room could not be booked.
So, the guest went elsewhere.
After-the-fact (when the site glitch was resolved) it appears that Expedia went ahead and booked the room, and billed the guest's credit card, without any legal notice or even a confirmation with a reservation number by e-mail after-the-fact.
Normally, when expedia books a room, they confirm on the reservation page that the booking has been made, note the sum billed, and follow through with a confirmation stating the terms and cnditions of the reservation, cancellation politices, etc.
Never happened!
From a legal standpoint, Expedia not only acted fraudulently, but didn't have a pot to pi** in.
In view of the facts, the hotel quest had no legal obligation to pay for a room that was booked without his knowledge or permission.
In spite of the fact assurances were made by both Experian and Hotel management that the issue was resolved, another manager the following day started to give the guest the run-around and went so far as to allege that she didn't think either company had billed for the room - when both, in fact - had.
The guests bank records online verified the ugly truth!
Needless to say, Terribles is not only a Terrible place to lodge for obvious reasons, but is probably the worst da** Hotel in Las Vegas.
And, the staff at the Hotel have sh** for brains.
Avoid this place like the plague, unless you want to spend hours on the phone trying to resolve fall-out from their constant fraudulent actions, and ruin your holiday in the process.
As T. Barnum once said:
"There's a sucker born every minute."
The rooms are terribly sleazy, too!
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